Goldi Service & Maintenance

Goldi service is one of Bahgat Group companies responsible for providing after sales service and warranty for all group products whether electronic or electrical products in addition to all Samsung products.

Goldi service is the largest company specialized in the field of customer service in the Arab Republic of Egypt, because of its huge human capital of technical and administrative labor trained to The latest training and operation systems and the spread of its centers in all governorates and the speed of their response to the requirements of customers and above all its constant and continuous keenness to achieve total customer satisfaction and continuous to become the main objective of all employees of the company.
The company is headquartered in 6th of October City and includes a call center, main stores and administrative headquarters of the company’s various departments.

Goldi maintenance services extend to reach its customers wherever they are through a strong network of service centers.

GOLDI service company was established in 1989 and is keen to provide continuous training programs for engineers and technicians working in the company to ensure the best level of service to the customer, and its strong belief in the importance of after-sales service and its role in maintaining the product and to increase customer confidence in its.

Goldi Maintenance has reinforced its infrastructure to keep pace with the latest international technologies in the customer service sector through the establishment of a call center and the application of the latest Oracle CRM database technology to maintain the confidentiality of the complete customer data and all the services provided by the company from Maintenance of devices or respond to inquiries and others.To maintain customer satisfaction with the quality of service provided to the costumer
We have not only obtained ISO 9001 certification since 1995 and our full compliance with international standards.

Also we implement Six Sigma & Lea Manufacturing programs to reduce the error rate in any process performed within the company to 3.4 per million with continuous monitoring and improvement to maintain the level of quality and constant contact with the customer and rapid response to it.

In case you want to inquire about anything or a malfunction in the device, please contact Goldiservice on the numbers:

	0238284040 – 0238201087 – 0238201088
	01021555086
	19819@gsc-eg.com